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Citation from an Article (1920) by Lippmann on Creel and
the Committee on Public Information
(From: George Creel Papers, Library of Congress Manuscript Division, Box OV 2, Book Reviews)
Walter Lippmann, "Blame and Praise from Mr. Creel [:] His Conception of the Great Function Instrusted to the Committee on Public Information -- How Its Purposes Diverged from the President's -- with Some General Observations on Propaganda," New York World, July 3, 1920, Section Three [clipping; pages not marked]
"How We Advertised America. The First Telling of the Amazing Story of the Committee on Public Information that Carried the Gospel of Americanism in Every Corner of the Globe." By George Creel ...
The Committee was a Government Agency for war propaganda, "a vast enterprise in salesmanship," Mr. Creel calls it. It did not work through corruption and deceit, but it was a propaganda as distinguished from a pure information service in view of the fact that it not transmit news of what was, but news and argument which put America in the best possible light and sustained the fighting morale. Any system of information which recognizes any other standard of values than that of the unswerving pursuit of truth is propaganda and by implication a censorship. It is disingenuous to pretend that it is anything else ...
Judged by the character of the American opinion that reached Europe at the time of the armistice and during the peace conference, the opinion created was almost entirely hostile to the official American view. Either the committee at home conducted a purely bitter-end campaign or its activities counted for nothing in the final result. ...
There is probably no healthy way in which a government based on consent can enter the business of manufacturing consent. ...
Engaged in the subtlest task of the whole war machinery, a task requiring a great deal of dispassionate, impersonal restraint and the very nicest discrimination, Mr. Creel charged ahead on what he conceived literally, not figuratively, to be a "plain publicity proposition." These words tell the story, as does the title of the book. The story appears under the excruciating title of "How We Advertised America."
George Creel,1920I. THE "SECOND LINES"
1As Secretary Baker points out, the war was not fought in France alone. Back of the firing-line, back of armies and navies, back of the great supply-depots, another struggle waged with the same intensity and with almost equal significance attaching to its victories and defeats. It was the fight for the minds of men, for the "conquest of their convictions," and the battle-line ran through every home in every country.
2It was in this recognition of Public Opinion as a major force that the Great War differed most essentially from all previous conflicts. The trial of strength was not only between massed bodies of armed men, but between opposed ideals, and moral verdicts took on all the value of military decisions. Other wars went no deeper than the physical aspects, but German Kultur raised issues that had to be fought out in the hearts and minds of people as well as on the actual firing-line. The approval of the world meant the steady flow of inspiration into the trenches; it meant the strengthened resolve and the renewed determination of the civilian population that is a nation's second line. The condemnation of the world meant the  destruction of morale and the surrender of that conviction of justice which is the very heart of courage.
3The Committee on Public Information was called into existence to make this fight for the "verdict of mankind," the voice created to plead the justice of America's cause before the jury of Public Opinion. The fantastic legend that associated gags and muzzles with its work may be likened only to those trees which are evolved out of the air by Hindu magicians and which rise, grow, and flourish in gay disregard of such usual necessities as roots, sap, and sustenance. In no degree was the Committee an agency of censorship, a machinery of concealment or repression. Its emphasis throughout was on the open and the positive. At no point did it seek or exercise authorities under those war laws that limited the freedom of speech and press. In all things, from first to last, without halt or change, it was a plain publicity proposition, a vast enterprise in salesmanship, the world's greatest adventure in advertising.
4Under the pressure of tremendous necessities an organization grew that not only reached deep into every American community, but that carried to every corner of the civilized globe the full message of America's idealism, unselfishness, and indomitable purpose. We fought prejudice, indifference, and disaffection at home and we fought ignorance and falsehood abroad. We strove for the maintenance of our own morale and the Allied morale by every process of stimulation; every possible expedient was employed to break through the barrage of lies that kept the people of the Central Powers in darkness and delusion; we sought the friendship and support of the neutral nations by continuous presentation of facts. We did not call it propaganda, for that word, in German hands, had come to be associated with deceit and corruption. Our effort was educational and informative throughout, for we had such confidence in our case as to feel that no other  argument was needed than the simple, straightforward presentation of facts.
5There was no part of the great war machinery that we did not touch, no medium of appeal that we did not employ. The printed word, the spoken word, the motion picture, the telegraph, the cable, the wireless, the poster, the sign-board--all these were used in our campaign to make our own people and all other peoples understand the causes that compelled America to take arms. All that was fine and ardent in the civilian population came at our call until more than one hundred and fifty thousand men and women were devoting highly specialized abilities to the work of the Committee, as faithful and devoted in their service as though they wore the khaki.
6While America's summons was answered without question by the citizenship as a whole, it is to be remembered that during the three and a half years of our neutrality the land had been torn by a thousand divisive prejudices, stunned by the voices of anger and confusion, and muddled by the pull and haul of opposed interests. These were conditions that could not be permitted to endure. What we had to have was no mere surface unity, but a passionate belief in the justice of America's cause that should weld the people of the United States into one white-hot mass instinct with fraternity, devotion, courage, and deathless determination. The war-will, the will-to-win, of a democracy depends upon the degree to which each one of all the people of that democracy can concentrate and consecrate body and soul and spirit in the supreme effort of service and sacrifice. What had to be driven home was that all business was the nation's business and every task a common task for a single purpose.
7Starting with the initial conviction that the war was not the war of an administration, but the war of one hundred million people, and believing that public support  was a matter of public understanding, we opened up the activities of government to the inspection of the citizenship. A voluntary censorship agreement safeguarded military information of obvious value to the enemy, but in all else the rights of the press were recognized and furthered. Trained men, at the center of effort in every one of the war-making branches of government, reported on progress and achievement, and in no other belligerent nation was there such absolute frankness with respect to every detail of the national war endeavor.
8As swiftly as might be, there were put into pamphlet form America's reasons for entering the war, the meaning of America, the nature of our free institutions, our war aims, likewise analyses of the Prussian system, the purposes of the imperial German government, and full exposure of the enemy's misrepresentations, aggressions, and barbarities. Written by the country's foremost publicists, scholars, and historians, and distinguished for their conciseness, accuracy, and simplicity, these pamphlets blew as a great wind against the clouds of confusion and misrepresentation. Money could not have purchased the volunteer aid that was given freely, the various universities lending their best men and the National Board of Historical Service placing its three thousand members at the complete disposal of the Committee. Some thirty-odd booklets, covering every phase of America's ideals, purposes, and aims, were printed in many languages other than English. Seventy-five millions reached the people of America, and other millions went to every corner of the world, carrying our defense and our attack.
9The importance of the spoken word was not underestimated. A speaking division toured great groups like the Blue Devils, Pershing's Veterans, and the Belgians, arranged mass-meetings in the communities, conducted forty-five war conferences from coast to coast, co-ordinated  the entire speaking activities of the nation, and assured consideration to the crossroads hamlet as well as to the city.
10The Four Minute Men, an organization that will live in history by reason of its originality and effectiveness, commanded the volunteer services of 75,000 speakers, operating in 5,200 communities, and making a total of 755,190 speeches, every one having the carry of shrapnel.
11With the aid of a volunteer staff of several hundred translators, the Committee kept in direct touch with the foreign-language press, supplying selected articles designed to combat ignorance and disaffection. It organized and directed twenty-three societies and leagues designed to appeal to certain classes and particular foreign-language groups, each body carrying a specific message of unity and enthusiasm to its section of America's adopted peoples.
12It planned war exhibits for the state fairs of the United States, also a great series of interallied war expositions that brought home to our millions the exact nature of the struggle that was being waged in France. In Chicago alone two million people attended in two weeks, and in nineteen cities the receipts aggregated $1,432,261.36.
13The Committee mobilized the advertising forces of the country--press, periodical, car, and outdoor--for the patriotic campaign that gave millions of dollars' worth of free space to the national service.
14It assembled the artists of America on a volunteer basis for the production of posters, window-cards, and similar material of pictorial publicity for the use of various government departments and patriotic societies. A total of 1,438 drawings was used.
15It issued an official daily newspaper, serving every department of government, with a circulation of one hundred thousand copies a day. For official use only, its value was such that private citizens ignored the supposedly prohibitive  subscription price, subscribing to the amount of $77,622.58.
16It organized a bureau of information for all persons who sought direction in volunteer war-work, in acquiring knowledge of any administrative activities, or in approaching business dealings with the government. In the ten months of its existence it gave answers to eighty-six thousand requests for specific information.
17It gathered together the leading novelists, essayists, and publicists of the land, and these men and women, without payment, worked faithfully in the production of brilliant, comprehensive articles that went to the press as syndicate features.
18One division paid particular attention to the rural press and the plate-matter service. Others looked after the specialized needs of the labor press, the religious press, and the periodical press. The Division of Women's War Work prepared and issued the information of peculiar interest to the women of the United States, also aiding in the task of organizing and directing.
19Through the medium of the motion picture, America's war progress, as well as the meanings and purposes of democracy, were carried to every community in the United States and to every corner of the world. "Pershing's Crusaders," "America's Answer," and "Under Four Flags" were types of feature films by which we drove home America's resources and determinations, while other pictures, showing our social and industrial life, made our free institutions vivid to foreign peoples, From the domestic showings alone, under a fair plan of distribution, the sum of $878,215 was gained, which went to support the cost of the campaigns in foreign countries where the exhibitions were necessarily free.
20Another division prepared and distributed still photographs and stereopticon slides to the press and public.  Over two hundred thousand of the latter were issued at cost. This division also conceived the idea of the "permit system," that opened up our military and naval activities to civilian camera men, and operated it successfully. It handled, also, the voluntary censorship of still and motion pictures in order that there might be no disclosure of information valuable to the enemy. The number of pictures reviewed averaged seven hundred a day.
21Turning away from the United States to the world beyond our borders, a triple task confronted us. First, there were the peoples of the Allied nations that had to be fired by the magnitude of the American effort and the certainty of speedy and effective aid, in order to relieve the war-weariness of the civilian population and also to fan the enthusiasm of the firing-line to new flame. Second, we had to carry the truth to the neutral nations, poisoned by German lies; and third, we had to get the ideals of America, the determination of America, and the invincibility of America into the Central Powers.
22Unlike other countries, the United States had no subsidized press service with which to meet the emergency. As a matter of bitter fact, we had few direct news contacts of our own with the outside world, owing to a scheme of contracts that turned the foreign distribution of American news over to European agencies. The volume of information that went out from our shores was small, and, what was worse, it was concerned only with the violent and unusual in our national life. It was news of strikes and lynchings, riots, murder cases, graft prosecutions, sensational divorces, the bizarre extravagance of "sudden millionaires." Naturally enough, we were looked upon as a race of dollar-mad materialists, a land of cruel monopolists, our real rulers the corporations and our democracy a "fake."
Source:George Creel, How We Advertised America (New York: Harper & Brothers, 1920), 3-9. Paragraph numbers have been added, and the original pagination appears in brackets.